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To add a testimonial of your own, submit it on the Customer Survey page.
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"Dear Craig Munson and the Munson Marine Team,
I wanted to take this opportunity to express my appreciation for the outstanding customer service your outfit has demonstrated toward me and my family. Even during the busiest of days I was treated as though I was the only customer on the property. This service started with Ed from the sales department who, throughout the purchase of my South Bay, took the time to detail every available option while offering personal advice and recommendations regarding each.
The impeccable service did not stop after finalizing the sale of the boat. Ed and company frequently kept me informed about the production of the Tritoon all the way up to the final handoff of the watercraft.
Continuing the relationship is Pete, from the service department, who handles the preventative care and routine maintenance, for which he has yet to not meet the promised schedule of completion dates.
Our service experience frequently involves these two employees but never stopped with only them, the entire staff consistently greets my family and me with a professional and friendly approach to be rivaled by no other outfit. Munson Marine has made us fell like part of their family. Whenever asked advise on where to purchase a watercraft I confidently without hesitation refer them to Ed, and the Munson Marine Team.
We love out South Bay Tritoon. As you are aware, before our purchase we had rented numerous other brand pontoon boats before deciding on South Bay. In my opinion, their product is the best out there; the ride and handling are superior to any other. The match would never had been made without the help of the Munson Marine Team, so we wanted to again thank you and your entire team for introducing us to South Bay and helping us to get into such a high quality product.
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By: Lance Bartlett, IL
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"What can we say but... WHAT A FANTASTIC buying experience! Our deal could not be beat, and we are talking in thousands of dollars in savings from dealers close to home! We drove 5.5 hours for our boat. It was the most pleasant feeling we ever had at a dealership. The service after the sale is even more exciting! The gas gauge was broke and took our boat to another dealer near our home, they charged us 158 dollars to fix Thier fix was putting gas in it and never fixing the problem. We talked to Ed and Pete about it. They have took our bill and are currently working to get our money back from Stingray. Again this above and beyond what Munson and their staff had to do. If these guys wern't so far away. This is where our boat would be serviced!! Oh and the test drive on the lake was awsome as well. Munson Marine keep doin what you do!!! You guys Rock!!! Kudos to parts and finance dept for there excellent service too!!!"
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By: Martin & Sherri Granite City, IL
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"Fantastic Buying Experience! Over the past several days I have been working closely with the entire team at Munson Marine through my purhcase of a 2010 Crownline 180BR. Allen, Ed and Sam were absolutely fantastic to work with, zero pressure, and very friendly. I feel I got a fantastic deal right from the start... no games had to be played. I have purchased a lot of vehicles, motorcycles, etc in my life and this was by far the easiest and most pleasant buying experience yet. They offered plenty of time for my girlfriend and myself to go through the boat and answered all my questions and concerns factually and accurately (even finding a set of water skis to fin int he ski lock to assure they fit!) This is my first boat (of many more) and Munson Marine (and Crownline) will be the first stop. Any friend, maily and co-workers in the market will be told to check out our new friends at Munson. M. Hansen - Proud new owner of a Crownline 180BR"
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By: M WI
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"The boat was never cleaner than we saw it yesterday. They did a wonderful job. The engine which was sounding a bit rough over the last year is now humming like it was new.
We want to thank everyone at Munson Marine.
Please share my comments with your crew."
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By: Bob IL
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"I have purchased three boats from Munson Marine over the years and have been a customer since 1995. I keep my boat on site. This family-owned business is committed to customer service. They go above and beyond the call to keep their customers happy and on on the water. On several occasions, they have performed repairs on the same day (on a weekend!) and got my boat up and running within hours. I highly recommend them for sales, service and slips."
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By: James Glenview, IL
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"My boyfriend and I bought our boat from Todd, he was very patient with us and walked us through everything. Both him and Sam made our boat buying experience easy and they both continue to be helpful as we have questions. I have recommended Todd to other friend who are interested in buying boats and I will continue to do so."
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By: Jennifer Lindenhurst, IL
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"Just a quick note to let you know how much Pam and I love the South Bay pontoon. It was well worth the wait and our buying experience with Munson Marine was fantastic.
You Guys are awesome.
Anton B"
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By: Anton IL
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"I just purchased my 3rd boat from Munson. Great customer service and terrific people to deal with. You're the best!"
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By: Jerry Wheaton, IL
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"I have purchased my 2005 Crownline 202BR in August 2005. The sales team is tremendous as are the service and parts departments. Since my purchase I have recommended Munson Marine to my friends and family which yielded the purchases of one 2005 Crownline 270CR and one 2006 Crownline 270CR.
When dealing with Munson you feel like you are a part of the family. Everyone including Craig are guys who know how to make the customer feel important. They give, going the extra mile, a new meaning. Talk about superior boats matched with top notch sales and service teams!
Thank you and you have earned a customer for life!
Mark G
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By: Mark Lake Villa, IL
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"I would first like to thank Craig for hiring the right staff to run his company.I Bought my 2005 240ex from you guy's new in April of 2005 and I still get treated like I just bought the boat yesterday "pretty amazing".I would like to give special thanks to Pete tuck who sold me the boat and Pete and Tim who continue to service it and put up with my off the wall down to the last detail nature.I would recomened you guy's to everyone I know. thanks again
Mike W."
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By: Mike Carpenterville, IL
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"This is the best place to encounter when shopping for boats. We have stopped many places. We were refered by a customer who has a boat in the marina.
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By: Don & Mo Kenosha, WI
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"We were on our way to another dealer in Fox Lake, but scooted by Munson Marine by mistake. We stopped and looked and we felt very comfortable there. It was because of the salesman, Gene Ross that we purchased the boat, he was GREAT! The tech who took us out on the boat was incredible, too. They both made us feel really good about going there."
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By: Anonymous IL
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"I wanted thank everyone for making my boat purchasing experience a memorable one. Your staff is top notch and the service you provide is world class! You guys are the best!!!!"
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By: Doug Hainesville, IL
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"It was a pleasure purchasing my boat from Todd Dvorak. Your Parts and service staff are great. A special thanks to Joey Cashmore for making the purchase of my second Crownline from Munson go smoothly. And a great big thanks to Sam Knebel, and Tim Sanford for all their help in making 6 years of wonderful boating at Munson."
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By: David Ingleside, IL
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"To Everyone at Munson Marine:
Thanks for the GREAT Service and all your help!
Pete & Michele"
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By: Pete & Michele Lake Zurich, IL
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"In the years that we have been a part of the Munson Marina clientele we have come to admire & respect each and everyone of you. But our greatest admiration comes not because of the three boats we have purchased but rather from the true care & respect you have all shown to us. We greatly appreciate that care & respect and you all have earned a warm place in our hearts. "
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By: Anonymous McHenry, IL
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"We just wanted to let you know that we were very pleased with the service & cleaning done to prepare our Crownline for the boating season. The carpet & upholstery looked brand new and the boat is 10 years old. Thanks again for taking such good care of us. We look forward to a great boating season!"
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By: Ron & Debbie Antioich, IL
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"I just wanted to tell you how nice all the sea walls & gravel looks. We appreciate the effort you all put forth to make our boating experience easy & fun. Thanks again to all those that have helped us these past years as we have entered the boating world, we are having a BLAST!"
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By: Chuck Wauconda, IL
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"We just want to thank you for all the personal attention you have given us. Although I think I may have lost Scott to the world of boating (thanks to our new Crownline) it makes me happy that he is so happy. Each one of you have given us outstanding service and Gene, thank you for exposing us to the wonderful world of Crownlines!"
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By: Nicole & Scott Chicago, IL
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"I want to tell you about my experience with Mr. Tim Sanford in the Service Department. I had called to talk about some work I needed done, Tim scheduled a time, I dropped the boat off, and the work was done at great price (I had already called around). The boat was done when promised. This is my first year owning a boat. Not only was I happy with the work & the price, but the service I received from Tim was outstanding. You will have me as a customer for a long time! Thank You Tim!
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By: Marc Mundelein, IL
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"YOU ALL ROCK!"
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By: Janet Chicago, IL
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